Rob Edwards of
Republic, explains some of the major issues surrounding tech support
such as: How do I minimize downtime as well as the cost
of engineers? What can I do to make my help desk more efficient? How
do I make sure engineers who speak in technical jargon don't confuse
the end users?
Web Strategies: Making The Internet Part of Your
Enabling the Internet Economy.
Performance: A Step-by-Step Planning Guide.
Network Essentials for
Small Businesses: A Step-by-Step Planning Guide.
Right sizing your data
From Data Warehousing to
E-Intelligence: Scalable Enterprise Portals for the 21st
Implementing an integrated document management
strategy on the web.
Workflow on the
Workflow for web-based customer service.
detailed Web Site Develpment Guide by
The Right Tools for the
Job by Ian Lurie. Word processors, graphics
software, page layout programs .... learn how to select the
technology that allows you to create the best quality product, while
still balancing budget and deadline